SHIPPING AND DELIVERY
Shipping fees
Happily shipping to Australia and New Zealand.
AUSTRALIA
| Standard Delivery (street addresses only - we can't deliver to PO Boxes or locked bags) | 2 - 8 business days | FREE* or $9 |
| Express Delivery^ | 1 - 3 business days | $18 |
NEW ZEALAND
| Standard Delivery | 7 - 12 business days | $24 AUD |
| Express Delivery^ | 5 - 8 business days | $39 AUD |
*Happily providing FREE standard delivery Australia-wide on all orders over $99.
^Express service: note if the delivery address is in a remote or rural location you may need to allow a bit of extra time. For pricing please see table above.
Delivery timeframes
The above timeframes commence from the time your order leaves us – which is within 3 working days of your purchase. Rest assured your Roodles will be winging their way to you as soon as we can. Note that delays incurred by our trusted partners, Sendle and Australia Post, are outside our control. You'll be able to keep up to date on when to expect your Roodles using the tracking link emailed to you once they're on their way.
Order tracking
Our standard and express delivery services provide tracking on all orders. The tracking details will be sent in an email once the order has been despatched.
On delivery day
Hooray your Roodles are so close, but what if no-one is home when the delivery is attempted? In most cases the parcel will be held at your local post office for a period of time - the delivery person will likely leave you a card to advise you where that location is. If no-one can get hold of you within that period of time and you don’t collect the parcel, it will be returned to us and we’ll then contact you to arrange a second delivery.
Carbon neutral delivery
Our Australia standard deliveries are 100% carbon neutral because we use Sendle, a registered B Corp and Australia's first carbon neutral delivery service, securing carbon offsets through their partner South Pole.
Delivery to other countries
Currently we are only set up to deliver to Australian and New Zealand addresses (excluding PO Boxes and locked bags).
However... Roodleites are popping up all over the world so we’ll be increasing our shipping range in the very near future. Sign up to our newsletter at the bottom of this page, to be among the first to know when we’re ready.
Live in a different country and need to get your hands on some Roodle goodies quick smart? We hate to disappoint - give us a call or send us an email and we’ll see what we can do for you.
