SHIPPING AND DELIVERY
Like many other businesses, we are experiencing unusual operating conditions, as are our delivery partners. While we're all in lockdown and social distancing please bear with us if our deliveries take a little longer to reach you than our usual timeframes below. If you have any questions we're here to help - simply email us at email@example.com
Happily shipping to Australia and New Zealand.
For UK orders, please use our UK website - www.roodlebag.com
|Standard Delivery (street addresses only please - no PO Boxes)||2 - 8 business days||
FREE* or $9
|Express Delivery^||1 - 2 business days||$18|
|Standard Delivery||7 - 12 business days||$24 AUD|
|Express Delivery^||5 - 8 business days||$39 AUD|
*Happily providing FREE standard delivery Australia-wide on all orders over $130.
^Express service: note if the delivery address is in a remote or rural location you may need to allow a bit of extra time. For pricing please see table above.
The above timeframes commence from the time your order leaves us – which is within 48 hours of your purchase. If you've placed your order over the weekend or just before a public holiday, this may make 48 hours hard to achieve but rest assured your Roodles will be winging their way to you as soon as we can. While we’ll do everything we can to meet the delivery timeframes, there are some delays outside our control such as postal service delays.
Our standard and express delivery services provide tracking on all orders. Details of how to track your parcel will be sent in an email once the order has been despatched.
On delivery day
Hooray your Roodles are so close, but what if no-one is home when the delivery is attempted? In most cases the parcel will be held at your local post office for a period of time - the delivery person will likely leave you a card to advise you where that location is. If no-one can get hold of you within that period of time and you don’t collect the parcel, it will be returned to us and we’ll then contact you to arrange a second delivery.
Carbon neutral delivery
Our Australia standard deliveries are 100% carbon neutral because we use Sendle, a registered B Corp and Australia's first carbon neutral delivery service, securing carbon offsets through their partner South Pole.
Delivery to other countries
Currently we are only set up to deliver to Australian and New Zealand addresses (excluding PO Boxes) from our Aus site. We also ship to UK addresses when the order is placed through our UK store - skip on over to www.roodlebag.com if you're after a UK delivery.
However... Roodleites are popping up all over the world so we’ll be increasing our shipping range in the very near future. Sign up to our newsletter at the bottom of this page, to be among the first to know when we’re ready.
Live in a different country and need to get your hands on some Roodle goodies quick smart? We hate to disappoint - give us a call or send us an email and we’ll see what we can do for you.